Noticeboard

THE SURGERY WILL BE CLOSED FOR MAY DAY BANK HOLIDAY ON MONDAY 6TH MAY 2024. IF YOU REQUIRE A DOCTOR IN AN EMERGENCY PLEASE PHONE NORTH & WEST URGENT CARE ON 028 90744447. THE SURGERY WILL RE-OPEN ON TUESDAY 7TH MAY 2024 AT 8.30AM.

Important Changes to our system will occur from Tuesday 2nd May 2023* For urgent on the day GP appointments you will need to ring the surgery at 08:30 am . To arrange a non-urgent pre-bookable appointment you will need to ring at 09:15am. For any other general enquiry you will need to ring between 10:30-12:45 and 2-3pm . We would appreciate your co-operation and patience with the new changes as we strive to improve our patient services.

Due to the high demand at the surgery we would ask that you be patient and courteous to our staff. We are all working hard as a Team to provide the best service possible for all our Patients.

IMPORTANT NOTICE REGARDING ORDERING PRESCRIPTIONS - YOU CAN ORDER PRESCRIPTIONS BY TELEPHONE ON 028 90391690 BETWEEN 10.30AM TO 12.45PM AND FROM 2PM TO 3PM OR VIA THE 24 HOUR REPEAT PRESCRIPTION LINE ON 028 90721540. AS YOU CAN APPRECIATE OUR PHONELINES ARE EXTREMELY BUSY.

YOU MUST ALLOW AT LEAST 48 - 72 HOURS FROM THE ISSUING OF YOUR PRESCRIPTION TO COLLECTING YOUR PRESCRIPTION FROM THE PHARMACY. AS YOU CAN APPRECIATE THE SURGERY AND THE PHARMACY ARE EXTREMELY BUSY, AND ANY CONTACT BEFORE THIS TIME FRAME WILL ONLY RESULT IN MORE STRAIN ON OUR RESOURCES.

IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT WITH THE DOCTOR OR THE NURSE, PLEASE PHONE THE SURGERY TO CANCEL THE APPOINTMENT SO THAT WE CAN ACCOMMODATE OTHER PATIENTS WHO NEED SEEN.

Practice Policies

Patient Responsibilities

Patients are expected to co-operate with the practice by keeping appointments, requesting non-urgent home visits before 11.00 a.m. and allowing 24 hours for repeat medication requests.

Patients are also expected to be polite and courteous to the staff.

Abusive behaviour, either verbal or physical will not be tolerated and may result in a patient being removed from the practice list.

Confidentiality

This practice is registered under the Data Protection Act. Therefore we uphold the ethics of the medical profession that information held and the disclosure of such information should only be made in accordance with the strict code of professional confidentiality.

All staff are trained in and are aware of the importance of patient confidentiality.

No information about patients will be released without written patient consent.